Where's my parcel?
Paste the tracking number from your dispatch email and we open the carrier's tracking page for you. Every order is also in your account.
Have your order number? Every order and its tracking link are in your account. Log in with the email address you ordered with.
No account? Your tracking number is in your dispatch confirmation email.
Every parcel is tracked
How tracking works
From your order to your door: what happens, and when you hear from us.
- Order placedYou get an order confirmation email.
- PackedOur partner warehouse packs your parcel.
- ShippedWe email you your tracking number.
- In your countryYour local carrier takes over.
- Out for deliveryOn its way to your door.
- DeliveredOr waiting at your nearest pick-up point.
Where's my tracking number?
In the email we send when your order ships. Can't find it? Check your spam folder, or log in to your account to see your orders.
Tracking gone quiet?
Parcels are scanned when they change hands, not on every leg of the journey, so the tracking can pause for a few days. Nothing new for 5 working days? Write to us at hey@duckandpippin.com and we chase it.
Not moved for a while?
Parcels can sit at a sorting hub for a few days without a new scan. If yours has not moved for 5 working days, write to us and we chase it.
Ask us to checkWrong address?
Write to us right away with your order number. We can change it until the parcel leaves the warehouse.
Change my addressNot home when it arrives?
The carrier leaves a note or sends a text, and the parcel waits at your nearest pick-up point.
More delivery help
Delivery times by country
Working days, based on our delivery partner's quoted times. Every parcel is tracked.
- Sweden
- 6–12 working days
- Norway
- 8–10 working days
- Germany
- 6–10 working days
- United Kingdom
- 5–8 working days
Delivery questions
When do I get my tracking number?
As soon as your order leaves the warehouse. We email it to you.
My tracking has not updated. Is that normal?
Yes, for a few days at a time. Parcels are scanned when they change hands, not on every leg of the journey.
Can I pick it up somewhere instead?
Often, yes. Most carriers let you choose a pick-up point from the tracking link or their app.
My parcel says delivered but I cannot find it.
Check with your neighbours and your letterbox, then write to us as soon as you can. We open a claim with the carrier.
